Consumer Affairs has the authority to supervise, monitor and regulate businesses providing consumer goods and consumer services within Bermuda in accordance with the Consumer Protection Act 1999, industry specific legislation and any Ministerial Regulations or Directions.
Pursuant to formal delegation by the Minister of Home Affairs, Consumer Affairs has been afforded the authority to supervise, monitor and regulate landlord and tenant residential matters in accordance with the Rent Increases (Domestic Premises) Control Act 1978, sectoral legislation and any Ministerial Regulations or Directions. Properties falling under the Rent Increases (Domestic Premises) Control Act 1978 are considered to be “rent controlled properties”.
Following the enactment of the Debt Collection Act 2018 in October 2020, sectoral legislation and Ministerial Regulations, Consumer Affairs has been appointed with the authority to supervise, monitor and regulate the commercial activities of registered debt collection agencies operating within Bermuda.
Government of Bermuda
Consumer Affairs
About Us
Serving as an administrative arm of the government of Bermuda, the purpose of Consumer Affairs is to consistently deliver proficient and professional services that: (i) empowers consumers to make informed consumer decisions, (ii) effectively protects consumer rights and (iii) encourage compliance and self-regulation by commercial enterprises, debt collection agencies and residential landlords.
In support of its purpose, the mission of Consumer Affairs is to: “To operate with integrity, transparency and efficiency in the fulfillment of its mandate and the protection of consumer interests.”