Who to contact about services in our health system
The Ministry of Health strives to ensure a high level of care and service throughout the island’s health agencies.
If you have any questions, feedback or complaints about a service, you are welcome to contact the organization responsible for that service.
In order to address your queries quickly, it is best to first contact the organization with the responsibility for the topic of your question or feedback.
These are some commonly raised topics and who to contact if you have any questions, concerns or feedback.
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Topics |
Organization |
Contact Details |
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Accessibility requirements for buildings |
Ageing and Disability Services |
|
|
Adult immunization & travel health clinic |
Department of Health |
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|
Certificate of Entitlement |
Health Insurance Department |
|
|
Control of illness outbreaks |
Office of the Chief Medical Officer |
|
|
Dental and Oral Health |
Department of Health |
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|
Disease surveillance (monitoring disease occurrence) |
Office of the Chief Medical Officer |
|
|
Employee health insurance |
Bermuda Health Council |
|
|
FutureCare |
Health Insurance Department |
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Government employee’s health insurance plan (GEHI) |
Accountant General |
|
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Government Subsidies |
Health Insurance Department |
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Health Insurance Plan (HIP) |
Health Insurance Department |
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Health legislation |
Bermuda Health Council |
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|
Health professionals’ care |
Health Professionals Complaints’ Committees |
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Health professionals’ registration |
Office of the Chief Medical Officer |
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Health professionals’ scope of practice |
Health Professionals Complaints’ Committees |
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Home based services (e.g. community nursing, health visiting) |
Department of Health |
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Hospital care |
Bermuda Hospitals Board |
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Insurers’ responsibilities |
Bermuda Health Council |
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King Edward VII Memorial Hospital |
Bermuda Hospitals Board |
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Lamb Foggo Urgent Care Centre |
Bermuda Hospitals Board |
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Lefroy Community Care Facility |
Department of Health |
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Licensing and inspection services (e.g. occupational safety, restaurants, day care, etc.) |
Department of Health |
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Mid-Atlantic Wellness Institute |
Bermuda Hospitals Board |
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Mutual Reinsurance Plan |
Health Insurance Department |
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|
Office of the Minister of Health |
Ministry Headquarters |
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|
Office of the Permanent Secretary |
Ministry Headquarters |
Ministry Headquarters |
|
Other health system matters |
Bermuda Health Council |
|
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Programmes for Adults with cognitive, development and physical disabilities |
Ageing and Disability Services |
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Registration and inspections of rest homes and nursing homes |
Ageing and Disability Services |
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Regulation of health professionals |
Office of the Chief Medical Officer |
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Reproductive health and family planning |
Department of Health |
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Rodent and Mosquito Control services |
Department of Health |
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School-based health services (screenings, therapies & health education) |
Department of Health |
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Senior abuse |
Ageing and Disability Services |
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Seniors’ Case management |
Ageing and Disability Services |
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STIs, HIV/AIDS |
Department of Health |
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Sylvia Richardson Care Facility |
Department of Health |
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Unlawful upfront charges and healthcare bills |
Bermuda Health Council |