The Bermuda Police Service (hereafter know as "BPS") is seeking a service provider to support its IP Telephony System.  This IP Telephony System includes the support of 911 emergency services which requires 24/7/365 uptime and on-call service support.  

The successful proponent will be required to support the following system configuration:

Cisco Unified Communications Services System comprising of the following Applications and Devices:

• Cisco Unified Communications Manager Cluster

• Cisco Unity Connection Cluster 

• Cisco Unified Communications Manager and Instant Messaging Server Cluster

• Cisco Expressway Core Cluster

• Cisco Expressway Edge Cluster

• Cisco Jabber application

• Cisco Adaptive Security Appliance (ASA) 5525X

• ISI Call accounting system

• VERBA Call recording

• Voice Gateway

• VG 224 and several ATA devices

• Cisco LAN and WAN QoS

Contact Information

Julie Pitcher, Business Analyst, email jpitcher@bps.bm

Language of Submissions

Unless otherwise indicated, all submissions shall be in English only.

Important Dates

All times listed are in Atlantic Standard Time (AST).

Location of Submission

Responses to this solicitation shall be submitted to the following location:

Police Headquarters

Attention: Julie Pitcher

Building #0471

Police Human Resources Building

Headquarters Hill

Prospect, Devonshire, DV02

or via email: jpitcher@bps.bm