The Health Insurance Department (HID) is accepting walk-in customers for cash premium payments and new enrollment applications only. All walk-in customers must wear masks.

The HID office is staffed with a reduced complement of employees to facilitate walk-in customers.

HID is located at 48 Church Street Sophia House 2nd Floor. Operating hours are 9:00 AM to 11:45 AM and 1:00 PM to 3:45 PM.

HID continues to provide support for Policyholder and Provider claims submission and client services via the phone and email contacts below:

General Questions

• For general questions by phone please call 295-9210
• For general queries by email please use hip@gov.bm

Claims

• For queries on claims and claim payments, please email hidproviders@gov.bm
• To submit claim(s) by email please use hidclaims@gov.bm

Premiums

• For information about how to make a premium payment please call 295-9210 or send an email to hip@gov.bm
• Premium payments can be made using HSBC/BNTB online banking, direct debit or credit card
• For clients making premium payments by check, a drop box is available at the HID office building.

Please visit the HID Website for updated information, instructions or forms https://www.gov.bm/department/health-insurance